LoMax Barbers FAQ - Answers On Booking, Services & Pricing

Frequently Asked Questions?

Got more questions? We’re here to help. Send a DM to our Instagram or give us a call on (03) 9007 2855.

What is your policy regarding walk-ins?

We accept walk-ins only when availability allows. Each service takes approximately 55-75 minutes, so if we are fully booked, we won’t be able to accommodate walk-ins. In some cases, walk-in clients may need to wait until the next available time slot.

What if I’m not sure what haircut will suit me?

That’s a common concern, and finding the right style is why our consultation is so important. We’ll chat with you about your personal style and look at your facial structure to recommend a cut that is genuinely right for you. For example, we might suggest a sharp High Fade to complement a strong jawline or a Textured French Crop to add dimension. Our goal is to remove the guesswork so you can feel confident in your choice.

How is LoMax Barbers different from other barbershops?

We focus on providing a dedicated, one-on-one experience. Many shops operate on a quick turnover model, but we believe a great haircut requires time and focus. We book a full 55 to 75 minutes for each client. This allows us to be meticulous with every detail, from perfecting the fade to ensuring your line-up is precise, all in a relaxed and private studio environment.

I’ve had bad experiences with barbers not listening. How do you ensure I get the cut I want?

We’ve built our service on clear communication to prevent that exact problem. It starts with a conversation where we listen carefully to what you want. We encourage you to share photos and ideas. Before we begin, we’ll confirm the plan with you—the fade height, the length on top, the finish. This simple step ensures we’re on the same page and that the haircut you leave with is the one you came in for.

Can you handle a major hair transformation, for example, from long hair to a short style?

Yes, we love helping clients achieve a completely new look. A big change like going from long hair to a Skin Fade is exciting, and we’re here to guide you. We’ll discuss how different short styles might work for you and your lifestyle, ensuring you feel comfortable and confident about the transformation. You’ll leave with a fresh style that truly feels like you.

I have a special occasion like a wedding or formal event. What service do you recommend?

When you need to look your best for a big event, our ‘Haircut + Beard’ package is the ideal choice. It’s designed to create a sharp, polished look that’s perfect for photos and important moments. We include a precision haircut, a clean razor line-up for your hairline and beard, and an eyebrow clean-up. You’ll leave looking and feeling ready for any occasion.

What specific services are included in your standard 'Haircut' package?

Our standard ‘Haircut’ is a complete, 55-minute grooming session designed to cover all the details. It includes:

A Personal Consultation: We’ll start by chatting to make sure we find the best style for you.
A Full Haircut: This can be any style you choose, from a Low Taper Fade to classic scissor work.
A Sharp Line-Up: We’ll define your hairline with precision for a clean finish.
A Neckline Shave: For that extra clean and polished look.
Styling and Friendly Advice: We’ll style your hair and share some simple tips on how you can maintain the look at home.

Do you operate by appointment only and not accept walk-ins?

We do accept walk-ins only when availability allows. Each service takes approximately 55–75 minutes, so if we are fully booked, we won’t be able to accommodate walk-ins. In some cases, walk-in clients may need to wait until the next available time slot.

How do I style my new haircut at home to make it look as good as when I leave the studio?

We want you to feel great about your hair every day. That’s why we take the time to show you how to style your new cut. We’ll walk you through the steps and recommend the right products, whether it’s using a matte paste for a textured look or a pomade for a classic style. You’ll leave knowing exactly how to keep your hair looking great.

What grooming services do you offer for beards and eyebrows?

We offer grooming services to help you look sharp and put-together. Our ‘Haircut + Beard’ package includes a beard trim and shape-up with a razor line-up for clean, defined lines. For eyebrows, our ‘Haircut + Eyebrows’ service includes shaping, trimming, and a razor clean-up for a tidy appearance. We also tweeze the unibrow area to ensure a neat finish.

What is your policy for cancellations or clients who are late?

We appreciate you letting us know if your plans change. We ask for at least 24 hours’ notice if you need to cancel or reschedule. For no-shows, a 50% cancellation fee of the service price will apply. If you’re running more than 15 minutes late, we may need to reschedule to ensure we have enough time to give you a great haircut without impacting other clients’ appointments.

Is my credit card information safe when booking through your system?

Absolutely. Your security is very important to us. We use the Square booking system, which is a trusted leader in secure payment processing. Your card details are encrypted and handled directly by Square. We never see or store your sensitive information, so you can book with complete peace of mind.

Do you offer services outside of your regular business hours?

We understand that schedules can be busy. We offer a ‘Before Hours/After Hours’ service for appointments outside of our standard times. This is a premium option, and you can arrange it by calling (03) 9007 2855 . Before and after-hours appointments are available and are charged at double the standard rate.

What are 'Clean Line-Ups' and 'Enhancements' and when would I need them?

A ‘Clean Line-Up’ is all about the details. We use a razor to create a super sharp and defined hairline and beard line, giving your haircut a professional, polished finish. ‘Enhancements’ are great for special events. We can use hair fibres to help your hair look fuller and thicker, which is perfect for weddings, parties, or any time you want to look your absolute best.

What suburbs and areas do you serve?

Our private studio is located at 619 Warrigal Road, Chadstone, VIC 3148. We’re happy to welcome clients from all over the area, including Chadstone, Clayton, Mulgrave, Notting Hill, Oakleigh, Huntingdale, Clarinda, Clayton South, Springvale, and the Monash region.

Who is the barber behind LoMax Barbers?

LoMax Barbers is run by Kong and his team of friendly, professional barbers. With years of experience in the industry, they created LoMax Barbers as a place to focus on providing high-quality, personalised haircuts in a welcoming environment. Their passion is helping every client look and feel their best.

Where can i park?

Parking is available behind the barbershop, with entry via Batesford Road. Once parked, you’ll have 1-hour parking. From there, walk along the Waverley Trail toward Warrigal Road — our barbershop is located at 619 Warrigal Road and is just a short walk from the trail exit.

For a visual guide, please scroll down to “Get in Touch” for directions and images.

Your Path to a Great Haircut is Simple

We make getting the style you want a straightforward and relaxing experience.

Book Your Appointment

Easily schedule your visit through our website or social media. Pick the service you need and a time that works for you.

Let's Chat About Your Style

When you arrive, we’ll sit down for a friendly consultation. We’ll listen to your ideas and help you choose a haircut that you’ll love.

Relax and Enjoy Your Haircut

Sit back while we bring your chosen style to life. We’ll focus on every detail to ensure you get a fantastic result, and we’ll finish by styling it and showing you how to manage it at home.

Meet the LoMax Barbers Team

At LoMax Barbers, we’re passionate about helping you look and feel your best. Our team, led by head barber Kong, is made up of experienced professionals who love what they do. We specialise in creating detailed, high-quality haircuts in a friendly and welcoming environment. Our focus is always on you, and we take the time to deliver a result you’ll be proud of.

We believe a great haircut comes from a great experience. That’s why we provide a one-on-one, consultative service for every client. We’re here to help everyone from professionals needing a sharp look to individuals getting ready for a special event.

Real Stories, Great Results

Finally, a Haircut You Can Count On

David L. was looking for a barber who could consistently deliver a great fade. After a few disappointing cuts elsewhere, he came to us. We took the time to understand exactly what he wanted and focused on getting the details right. David left with a seamless fade and the confidence of knowing he’d found his go-to barber for a perfect cut, every time.

A Fresh Look for a New Chapter

Michael T. was starting a new job and wanted a professional, modern haircut to match. He wasn’t sure what style would work, so we talked him through some options and landed on a Textured French Crop. The new look was a perfect fit, giving him a sharp, confident appearance that helped him feel ready and excited for his new role.

Looking Sharp for a Special Day

As a groomsman, Sam R. needed a haircut that was clean, classic, and camera-ready. He chose our ‘Haircut + Beard’ package for a complete, polished look. We gave him a timeless Classic Taper and a neatly sculpted beard. Sam felt confident and looked fantastic for the wedding, knowing every detail was taken care of.

Ready for a haircut you’ll love?

If you’re ready for a great haircut experience where you feel listened to and leave looking your best, we’d love to see you. Let us take care of the details so you can enjoy a fresh new look.

Call Us Now To Secure Your Appointment!

Get in Touch

We provide a haircut suitable for your professional or personal needs.

Opening Hours

Monday: Closed

Tuesday: 10:00 AM – 7:00 PM

Wednesday: 10:00 AM – 7:00 PM

Thursday: 10:00 AM – 7:00 PM

Friday: 10:00 AM – 7:00 PM

Saturday: 8:00 AM – 5:00 PM

Sunday: Closed

(03) 9007 2855

Contact details